Storage Addington Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Addington provides storage, associated handling, and removal services to consumer and business customers in the United Kingdom. By placing a booking, using our services, or delivering goods to our care, you agree to be bound by these Terms and Conditions.
Where you are a business customer, you confirm that the person accepting these terms has authority to bind the business. Nothing in these Terms and Conditions affects your statutory rights that cannot be limited or excluded by law.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company purchasing storage or related services from Storage Addington.
Goods means the items you deliver to us or that we handle, transport or store on your behalf.
Services means storage, packing, loading, unloading, handling, removal, transport, and any related services that we agree to provide.
Contract means the legally binding agreement between you and Storage Addington comprising these Terms and Conditions and any written confirmation we issue to you.
2. Scope of Services
Storage Addington provides storage and related removal and handling services within a defined service area in the United Kingdom. Our services may include the collection of goods, transport to our facility, secure storage for an agreed period, and delivery or collection at the end of the storage term.
The exact scope of the services, including dates, times, volumes, and any additional options, will be confirmed in writing at the time of booking. Any services not expressly included in our written confirmation are excluded and may be subject to additional charges if later requested and agreed.
3. Booking Process
You may request a quotation by providing accurate details of the goods, property access, dates, and required services. Quotations are based on the information you supply and are subject to revision if that information is inaccurate or incomplete.
A booking is only confirmed when we provide written confirmation that we accept your order and, where applicable, you have paid any required deposit or advance payment. Until confirmation is issued, we are under no obligation to provide the services.
You must notify us promptly of any changes to your requirements, including changes to dates, locations, volume of goods, access conditions, or service type. Changes are subject to availability and may result in revised charges.
4. Customer Obligations
You are responsible for ensuring that:
All information supplied to us is complete, accurate, and not misleading.
Goods are properly packed and prepared for handling and storage, unless we have specifically agreed to provide packing services.
Access is available at the agreed times to the property or premises where goods are to be collected or delivered, including any necessary parking or entry permissions.
Goods presented for storage or removal do not include prohibited items as set out in these Terms and Conditions.
Where you are not present during collection or delivery, you must appoint a representative with authority to act on your behalf and to sign relevant documentation.
5. Prohibited and Restricted Items
You must not submit for storage or removal any of the following items:
Perishable goods or items that require special temperature or humidity control.
Explosives, firearms, ammunition, or other weapons.
Hazardous materials, including flammable or corrosive substances, chemicals, gases, or toxic waste.
Illegal items or goods obtained unlawfully.
Cash, negotiable instruments, high value securities, precious metals in bullion form, or similar financial assets.
Any item that emits fumes, odours, or is otherwise likely to cause damage or nuisance to other goods or the facility.
If you submit prohibited items without our knowledge, you do so at your sole risk, and we may remove, isolate, or dispose of such items without notice and without any liability to you, and you will be responsible for any related costs or damage.
6. Payments and Charges
All charges for services, including storage fees, handling charges, transportation fees, and any additional options, will be detailed in our quotation or written confirmation. Unless stated otherwise, all prices are in pounds sterling and may be subject to applicable taxes.
We may require a deposit or advance payment before services commence. Storage fees are typically charged in advance for each billing period. Any additional charges arising from changes or extra work will be invoiced separately or added to your account.
Payment is due on or before the date specified on our invoice or written confirmation. If payment is not received when due, we reserve the right to:
Refuse to provide or continue any services.
Retain goods under a lien until all outstanding sums, including interest and costs, have been paid in full.
Apply interest on late payments at the statutory rate or the rate otherwise specified in the invoice, accruing on a daily basis until payment is received in full.
7. Our Right of Lien and Sale of Goods
We have a general and particular lien over any goods in our possession for all sums due and outstanding from you in relation to any services provided. This means we may retain your goods until all outstanding charges, interest, and reasonable costs have been fully paid.
If payment remains overdue after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods. We will allocate the proceeds of sale first to cover our costs of sale and disposal, then to satisfy outstanding charges and interest. We will account to you for any remaining balance. If sale proceeds are insufficient to cover the sums due, you remain liable for the shortfall.
8. Cancellations and Changes
If you wish to cancel or amend your booking, you must notify us in writing as early as possible. The following cancellation terms will generally apply unless otherwise specified in our written confirmation.
Where cancellation is received more than a reasonable minimum period in advance of the service date, we may cancel free of charge or apply a reduced fee, subject to our then current policy.
Where cancellation is received on short notice, we may charge a cancellation fee up to a proportion of the quoted price to cover administration, allocation of resources, and any loss of business.
Changes to dates, times, or service scope are subject to availability and may incur additional charges. We will advise you of any revised costs before confirming changes.
We may cancel or suspend services if you fail to provide necessary information, access, or payments, or if we reasonably believe that providing the services would breach any law or pose a health, safety, or security risk.
9. Access to Stored Goods
Access to goods in storage is by prior arrangement only and may be subject to handling charges and minimum notice periods. We may require identification and proof of authority before allowing access or releasing goods.
We may restrict or refuse access where necessary for security, safety, or maintenance reasons, or where you have outstanding payments. We will endeavour to provide reasonable notice of any planned restrictions.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods while in our possession or control is subject to the following provisions.
You are responsible for ensuring that your goods are adequately insured for their full replacement value. Unless we expressly agree in writing to provide extended liability or arrange insurance on your behalf, our standard liability will be limited.
Except where otherwise required by law, our liability for loss or damage to goods, however caused, shall be limited to a reasonable amount per item or per consignment, subject to an overall financial limit. Details of applicable limits may be provided in our quotation or on request.
We will not be liable for any loss or damage arising from:
Inherent defects, characteristics, or fragility of the goods, including natural deterioration.
Insufficient or improper packing where this was not carried out by us.
Acts or omissions of the customer or third parties.
Events beyond our reasonable control, including but not limited to fire, flood, adverse weather, acts of God, war, terrorism, industrial disputes not involving our own workforce, or disruption to transport or utilities.
We do not accept liability for loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.
11. Notification of Loss or Damage
You must inspect goods as soon as reasonably practicable on delivery or when access is granted. Any apparent loss or damage must be noted on delivery documents or notified to us in writing within a reasonable period.
For loss or damage that is not immediately apparent, you must notify us in writing within a reasonable time after you become aware, and in any event no later than the period required by applicable law or any extended period we may specify in writing. Failure to notify within the relevant time may affect our ability to investigate and may limit or bar any claim.
12. Waste Regulations and Environmental Compliance
Storage Addington operates in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal provider and do not accept household, commercial, or hazardous waste for storage or removal unless specifically agreed and authorised under relevant licences.
You must not present for storage or removal any waste material that requires special handling or licensing, including hazardous or controlled waste, without our prior written agreement. Where we agree to handle such materials, additional terms, documentation, and charges may apply.
If we discover that waste or prohibited materials have been included with your goods without our prior consent, we may:
Refuse to transport or store such items.
Isolate or arrange for safe disposal of the items using authorised contractors.
Recover from you all costs, charges, and liabilities incurred in dealing with the items, including any regulatory fees or penalties arising from your breach.
You are responsible for ensuring that any goods you instruct us to remove or dispose of do not infringe third party rights and are not being disposed of unlawfully.
13. Health and Safety
Both parties must act in accordance with applicable health and safety legislation. You must inform us of any known risks at your premises, including structural issues, presence of hazardous materials, or access hazards.
We may refuse to carry out any activity that we reasonably consider unsafe or in breach of law or regulation. We may also suspend services where health or safety concerns arise until those concerns are resolved.
14. Data Protection
We will collect and use personal information about you in the course of providing our services and administering your account. This may include your name, address, contact details, payment information, and details of your bookings.
We will process such information in accordance with applicable data protection laws and only for legitimate purposes, including providing services, managing accounts, improving our operations, and meeting legal or regulatory requirements.
We may share your information with trusted third party providers who assist us in delivering services, but we will not sell your personal data. You may be entitled to certain rights in relation to your personal data under applicable law.
15. Termination of Storage
Either party may terminate storage by giving the other reasonable written notice, subject to any minimum storage period agreed in writing. On termination, all outstanding fees and charges become immediately due.
You must arrange for the collection or delivery of your goods by the termination date. If goods are not removed, we may continue to charge storage fees and may exercise our lien and sale rights set out in these Terms and Conditions.
16. Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our services, you should contact us promptly with full details of your concern. We will investigate and aim to respond within a reasonable period.
We encourage early and direct communication to resolve disputes. If a dispute cannot be resolved informally, either party may consider alternative dispute resolution methods where appropriate, without affecting the right to bring legal proceedings.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Addington agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services, or the Contract.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract any of our rights or obligations, provided that this does not materially reduce the level of service you receive.
These Terms and Conditions, together with any written confirmation we issue, constitute the entire agreement between you and Storage Addington in relation to the services and supersede all prior understandings or representations, whether oral or written.
